Frequently Asked Questions

Regular health checkups are the first step in monitoring your physical condition, essential for maintaining and managing health and improving the quality of life. They are designed to help you comprehensively understand your health, prevent potential disease risks, and enable doctors to provide personalized health advice based on your individual circumstances.

Proper preparation ensures that the health screening process is efficient and health report is accurate and informative.

• Avoid consume food and drink after 10.00pm, fast for 8 to 10 hours before having health screening. Plain water is allowed.
• Encourage to eat light diet and unburdened food, avoid consume any alcoholic drink at least 3 days prior to the health screening.  
• Avoid intense exercise one day before body check-up.
• Ensure you are well rested, avoid stay up late and get adequate sleep at least 7 hours.
• You may continue your regular medication if you have chronic disease such as diabetes, heart disease, hypertension and other related disease. You may consult with our doctor if you are unsure. 
• For women, avoid schedule health screening during menstrual period. It is recommended schedule before or after 5-7 days of your menstrual period.  
• Recommended dress casually, avoid make up and wearing accessory. Make sure your clothes are easy to put on and take off.

You can refer to our "How to Order" for clearer purchasing steps. If you encounter any difficulties or have questions when purchasing health screening packages, feel free to contact our customer service team’s WhatsApp at 012 - 966 2316.

• Our customer service team will contact you within 1-2 working days via WhatsApp for an appointment arrangement after online purchase of health screening package(s) is successful received.
• Our team will try our best to arrange appointment based on your preferred date, if not, will assist to arrange another date that is convenient to you. 
• Any appointment made under a different name from the purchaser must be mentioned with our customer team while arranging your appointment or remark during checkout. Ex: You bought health screening package for your parents, kindly provide your parents details to our team. 
• You may download copy of invoice on your “My Account > Order History” once payment consider successful. 
• Proof of purchase (Invoice) must be presented on the day of appointment and at the registration counter.

Reports can be collected during the following periods:

• Rapid test 30 minutes 
• General health screening report: 3-5 days
• Comprehensive in-depth health screening report: 7-10 days
• Couple's health screening report: 10-14 days

Yes, you can enjoy tax reliefs on a range of health services and products provided by us, including health screenings + COVID-19 detection tests claim up to RM1000, and vaccinations claim up to RM1000.

Ultrasound is essentially a high-frequency sound wave that does not have ionizing radiation or electromagnetic radiation. Therefore, it does not cause "radiation" harm. It is a safe and non-invasive examination method for both ordinary individuals and pregnant women, including the fetus.