Terms and Conditions

Terms & Conditions

1.0 Overview

This website is operated and wholly owned by Prinz Healthcare Group Sdn Bhd (1118865-P) (collectively referred as “Prinz”, “We”, “Us” or “Our”). By visiting our website www.prinzklinik.com (collectively referred as “Website”) and/or purchasing products and services from us, you agree to be bound by the following terms and conditions collectively referred as “Terms”), including those additional terms & conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Website. 

Please read these Terms carefully before accessing or using our Website. If you do not agree to all the Terms of this agreement, then you may not access the Website or use any services provided by us.

2.0 Purchase of Products & Services

You will need to create a User Account on our Website in order to purchase any products and service that you have interest. The payment will be taken in Malaysian ringgit (RM). We will only process your order once we have received confirmation that your payment has been authorised. Regarding how to purchase products or services on our Website, you may refer our Frequently Asked Questions.

For more detail, please review our Purchase & Refund Policy.

3.0 User Personal Information

Your submission of personal information through the Website is governed by our Privacy Policy. You are responsible for keeping your personal information up to date and accurate. For more detail, please review our Privacy Policy.

4.0 General Website Disclaimer 

We will always maintain the security of Website to ensure you have good online shopping experience. However, due to the nature of Internet, we do not guarantee, represent or warrant that your use of our Website or services will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Website or services is at your sole risk. We also not responsible for order requests or correspondence may lost or delayed over the stability of your Internet connection.

There may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice.

5.0 Medical Content Disclaimer 

The medical information on this website is provided as an educational and information resource only, and is not to be used or relied on for any diagnostics or treatment purposes. This information does not create any patient-doctor relationship, and should not be used as a substitute for professional medical advice, diagnosis and treatment. 

Please consult your healthcare professional before making any healthcare decision or treatment about a specific medical condition. We express disclaims responsibility, and shall have no liability, for any damages, loss, injury or liability whatsoever suffered as a result of your reliance on the information contained in this website.

6.0 Your Use of the Website

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website and keeping your password and other account details confidential.

You may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works from, transfer, sell or in any way exploit the contents of this Website unless obtain written consent from us. 

This Website is for your personal and non-commercial use only, for browsing our products & services and placing an order with us. You also prohibited from using the Website:
-for any unlawful purpose;
-to solicit others to perform or participate in any unlawful acts;
-to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
-to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
-to upload or transmit viruses or any other type of malicious code that will interfere the security, functionality or operation of our Website, related services or the Internet;
-to submit false or misleading information;
-to collect or track the personal information of other;
-for any obscene or immoral purpose. 

We reserve the right to terminate your use of the Website or any related services for violating any of the prohibited uses.

7.0 Termination 

We reserve the right, at any time, in our sole discretion to suspend the operation of the User Account and/or terminate the User Account if we decide it is reasonable to do so. 

This may include circumstances where any suspected abuse of the User Account, failure to follow any Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any REP rewards and/or benefits, may result in the revocation of your membership, loss of accrued points, and make you ineligible for further participation in the REP. If your User Account is revoked, any rewards and/or benefits in your account will automatically forfeit and your access to the REP and features will automatically terminate. 

If, in our sole discretion, we suspect fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action.

8.0 Modification 

We reserve the right to update, change or replace any part of these Terms by posting to our Website from time to time without prior notice. Any new features or products and services which are added to the Website shall also be subject to the Terms. It is user responsibility to check this page periodically for changes. You can review the most current version of the Terms at any time on this page. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Prices for our products and services are subject to change without notice. We shall not be liable to you for any modification, price change, suspension or discontinuance of our Website and/or services.

All the Terms are issued in English and Chinese. In the event of any conflict between the English and Chinese, the English version shall prevail.