Job Description
Customer service executives are a group of professionals who are responsible for communicating with customers, solving problems, and providing excellent service. They must have good communication and problem-solving skills in order to effectively handle customer complaints, inquiries and needs. In addition, they need to have a patient, friendly and professional attitude to ensure customers receive a quality service experience. In summary, customer service executives play a vital role in maintaining a company's reputation and promoting business growth.
Job Requirements
- SPM / STPM / Diploma / Degree with at least 1 year experience in any call center is added advantage
- Fresh graduates are encouraged to apply as training will be provided
- Proficient in basic languages English and Mandarin (both written and verbal)
- Basic Competency of Microsoft Office Suite (Excel, Word & PowerPoint)
- Experience in medical industry will be an added advantage
- Must be highly motivated, initiative, sales-oriented and willing to learn.
- Flexibility towards fast changing priorities and business processes.
Job Responsibilities
- Basic Salary + Commission = RM 3500 to RM 5000
- Managing sales inquiries through Facebook, Instagram and social media platform, promoting health screening products and close deal as well as upselling other screening products
- To work closely with other team members to achieve the monthly sales target
- Approach customers from enquiries to capture the new leads with name, contact number, email, patient main concern and etc
- Provide a positive customer service experience through various online communication tools responding to client requests and anticipating unstated needs
- Develop and maintain positive customer relations and coordinates with doctor and nurses to ensure customer requests and questions are handled appropriately and in a timely manner
- Assist to arrange customers' appointments and to sign up any interested products
- Assist in resolving customer complaints tactfully
- Perform any other duties as assigned by superior and management
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